Return Policy

REFUND POLICY

Last Updated: [26/10/2023]

Thank you for shopping with Fitnasy, your trusted source for high-quality digital products. We appreciate your business and want to ensure your complete satisfaction with your purchase. Please take a moment to review our refund policy for digital products purchased through PayPal.

1. Eligibility for Refunds

We offer refunds for digital products under the following conditions:

a. Product Defects: If you encounter a technical issue or defect with the digital product that prevents you from using it as intended, please contact our customer support team within 7 days of purchase. We will do our best to resolve the issue, and if we cannot, we will provide a full refund.

b. Duplicate Purchases: If you accidentally purchase the same digital product multiple times, please contact us within 7 days of the purchase date. We will review your request and issue a refund for the duplicate purchase.

2. Non-Eligibility for Refunds

We do not offer refunds for the following reasons:

a. Change of Mind: Due to the nature of digital products, we do not provide refunds for purchases made due to a change of mind or dissatisfaction with the product. We encourage you to thoroughly review product descriptions, features, and any available demos before making a purchase.

b. Unauthorized Transactions: It is your responsibility to safeguard your PayPal account. If you believe that an unauthorized transaction has occurred, please contact PayPal directly to address the issue. We are not responsible for unauthorized transactions.

c. Technical Compatibility: It is your responsibility to ensure that your device and software are compatible with the digital product before purchasing. We do not offer refunds if your device or software is incompatible with the product.

3. How to Request a Refund

To request a refund for an eligible purchase, please follow these steps:

a. Contact Us: Send an email to teamfitnasy@gmail.com with the following information:

Your order number

Detailed description of the issue or reason for the refund request

Any supporting documentation or screenshots if applicable

b. Refund Processing: We will review your request within 5 business days and respond to your email with the outcome of your refund request.

4. Refund Method

Refunds for eligible purchases will be issued through PayPal. Please allow up to 10 business days for the refund to be processed and reflected in your PayPal account.

5. Contact Us

If you have any questions or need assistance with the refund process, please don’t hesitate to contact our customer support team at: teamfitnasy@gmail.com

6. Policy Updates

We reserve the right to make changes to this refund policy without prior notice. Any updates will be posted on our website, and it is your responsibility to review this policy periodically.

Thank you for choosing Fitnasy for your digital product needs. We are committed to providing you with exceptional products and service, and we appreciate your trust in us.